|
Commercial Use, Demo or Floor Model Warranty Coverage |
|
To obtain warranty service, you must have the receipt of purchase with a valid date of sale, and call before any returns or authorizations can be made. The warranty period commences on the date the product was first purchased at retail and the completed warranty card must be sent in to Omega within 90 days of purchase. Omega Massage will not authorize any warranty work unless the warranty registration was satisfactory completed and a proof of purchase is provided. Service work without the proper notification to Omega Massage will be returned at owner’s expense:
1. WARRANTY. Subject to limitation set forth herein:
(A) THIS WARRANTY IS VALID ONLY ON OMEGA PRODUCTS PURCHASED AND USED IN THE UNITED STATES OF AMERICA EXCLUDING HAWAII AND ALASKA. THIS WARRANTY APPLIES ONLY TO THE DEALER AND CANNOT BE TRANSFERRED TO ANY OTHER PARTY. THE ORIGINAL DATED BILL OF SALE OR SALES INVOICE MUST BE SUBMITTED TO THE AUTHORIZED OMEGA REPAIR CENTER AT THE TIME WARRANTY SERVICE IS REQUESTED.
(B) The warranty period commences on the date the dealer puts the product into service or onto their showroom floor.
(C) Omega Massage, Inc. (Omega) warrants this product against defects in material and workmanship, subject to the terms of this Limited Warranty.
(D) FRAME: For THREE (3) YEARS should any defect occur in the frame of the chair, Omega will exchange, replace or repair such defective part(s) without charge.
(E) PARTS: For SIX (6) MONTHS should any defect occur in the motors, solid state controls, electrical or mechanical parts and assemblies or roller mechanisms (collectively the “parts”), Omega will exchange, replace or repair such defective parts without charge.
(F) IN STORE SERVICE: For THIRTY (30) DAYS should any defect occur which is covered under this Limited Warranty, Omega will provide In-Store labor service and parts without charge. For service, please call (714) 204-4200 Ext. 302
2. LIMITATIONS:
(A) This Limited Warranty does not cover upholstery covering, ornamentation, headphones, electrical cords, MP3 player, MP3 accessories, and electrical or mechanical attachments. This warranty does not apply to repairs or replacements necessitated by any cause beyond the control of Omega including, but not limited to, any malfunction, defect or failure caused by or resulting from unauthorized service or parts, improper maintenance, operation contrary to furnished instructions, shipping or transit accidents, modification or repair by the user, abuse, misuse, neglect, vandalism, accident, incorrect power line voltage, fire, flood or other Acts of God, normal wear and tear or loss of use during the period the product is awaiting repair or being repaired. The foregoing is in lieu of all other expressed warranties and Omega does not assume or authorize any party to assume for it any other obligation or liability. This Limited Warranty shall be void if the nameplate on the furniture is defaced, removed, or altered in any way.
(B) The limit of liability under this warranty shall be the actual cash value, at the time of claim, of the product in operating condition, or the actual cost of repair, whichever is less. The aggregate limit of liability shall not exceed the original purchase price of the product.
(C) Natural marking, grain, and dye variations in leather does not constitute a defect under this warranty as not two pieces of leather are alike.
(D) Natural marking, grain, and stain variations in wood does not constitute a defect under this warranty as not two pieces of wood are alike.
(E) Do not sit on leg rest while it is in extended position. It is designed to support leg weight only. Damage to leg rest is not covered under this Limited Warranty.
(F) THE DURATION OF ANY WARRANTIES WHICH MAY BE IMPLIED BY LAW (INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS) IS LIMITED TO THE TERM OF THIS WARRANTY. IN NO EVENT SHALL OMEGA OR ITS REPRESENTATIVES BE LIABLE FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUESNTIAL DAMAGES (INCLUDING DAMAGES FOR LOST PROFITS, BUSINESS INTERRUPTION, BODILY INJURY, MEDICAL AND THE LIKE), ARISING FROM OWNERSHIP OR USE OF THIS PRODUCT, OR FOR ANY DELAY IN THE PERFORMANCE OF ITS OBLIGATIONS UNDER THIS WARRANTY DUE TO CAUSES BEYOND ITS CONTROL. SOME STATES DO NOT ALLOW LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS AND/OR DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.
3. SERVICE:
(A) To obtain service call the warranty Service Authorization Center at (714) 204-4200 Ext. 302. If upon examination by the service center no breakdown is found, the customer will be responsible for all charges incurred.
(B) The manufacturer is not responsible for shipping charges after SIX (6) MONTHS.
(C) All requests for service require Omega to issue a Return Material Authorization (RMA) and an RMA number will be issued to the customer. Products received without a valid RMA number will be refused.
(D) Omega encourages and recommends retailers/dealers to limit the length of time for a demonstration model to six (6) months for use by consumers and that retailers/dealers remove demonstration models from their sales floors within six (6) months of placement.
If you have any questions about warranty service, please call (714) 204-4200 Ext. 302 or write to:
Omega Massage, Inc.
4065 East La Palma Avenue, Suite D
Anaheim, CA 92807
Atten: Warranty Department
|
